Welkom bij Cusoe - CUstomer Service & Operational Excellence
Cusoe biedt (interim) operations in FMCG, fashion en retail.
Inzet van Cusoe is organisaties en haar processen nog meer klantgericht, effectief en efficient te maken.
Inzet van Cusoe is gebaseerd op kennis, ervaring en vaardigheden vanaf 1982
in kleine(re) en grote(re) bedrijven, nationaal en internationaal, gevarieerde bedrijven zoals:
general merchandise, food, fashion; GWB, franchise; B2C & B2B; bricks & clicks.
Specifieke ervaringsgebieden:
· Verbetering van service nivo, verhogen klanttevredenheid (B2B, B2C)
· Operatie; Supply Chain Management (S&OP, ECR); logistiek & fysieke distributie;
‘bricks & clicks’; marketing operations; individuele massa communicatie
· Implementatie, uitrol nieuwe concepten & verbeterde processen; nieuwe markten (internationaal)
· Applicatie selectie en implementatie (b.v. ERP, CRM, WMS, BI)
Flash shopping: tijdelijke belevingswinkels op top A lokatie = verfrissend, verrassend + conversie
flash shopping wordt gerealiseerd ism Task Force Agency en Retail Management Center (zie page)
Cusoe: verbeteren klanttevredenheid, verkorten doorlooptijden, verminderen gebreken.
performance verbeteren = output verhogen, kosten controleren
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Welcome with Cusoe - CUstomer Service & Operational Excellence
Cusoe offers (interim) operations in FMCG, fashion and retail.
It's Cusoe her drive to make organizations and her processes more customer oriented,
more efficient and effective.
Cusoe offers its services, based on experiences from 1982, national and international.
Serving varied companies like general merchandise, food, fashion; chain organizations, franchise;
B2C & B2B; bricks & clicks
Areas of expertise are:
· Improved service level, improved customer satisfaction (B2B, B2C)
· Operations; Supply Chain Management (S&OP, ECR); logistics & fysical distribution;
'bricks & clicks'; marketing operations; individual mass communications
· Implementation, roll-out of new concepts / pmc's, improved processes or working methods
Development and roll-out new geographical markets / international
· Application selection, implementation (i.e. ERP, CRM, WMS, BI)
Flash shopping: temporary experience stores on top A location: refreshing, surprising + conversion
flash shopping is realized icw Task Force Agency and Retail Management Center (see relevant page)
Characteristics for the contributions of Cusoe are:
- pragmatic and solution orientation
- result and profit orientation
- cost awareness
Cusoe = to improve customer satisfaction, reduce cycle times, reduce defects
improve performance = increase output, control costs
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